General conditions

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, or post, and will be considered validated on the day we receive the request. 

You will be liable to pay the cancellation or amendment charges shown below:

 
If the cancellation occurs 30 days prior to arrival = 100% of the reservation price.

No refunds will be granted in the event the client decides to stop using the services included in their booking, before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation cannot be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by another with the same or superior characteristics, without any additional payment on behalf of the client.

DATA PROTECTION (Organic Law 15/1999 of 13th December)

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform you that, through the completion of forms, your personal details will be incorporated and held in our company’s database, with the purpose of being able to offer and provide you with our services. Additionally, we would like to inform you of the possibility of exercising the right of access, rectification, cancellation and opposition in processing your personal data.